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Warranty Terms


Warranty does not include damages resulting from improper usage. Please note the following:

 

a) Warranty is limited to sagging of the mattress and does not cover fabric damages such as tears, stains, colour fading, bleeding, soil or burns.

b) The actual time required for replacement will depend on the availability of the product.

c) If one of you pair mattress has sagged,only the sagged mattress will be replaced.

d) Guarantee does not cover depression of less than 20%.

e) Items and damages not specifically listed in the warranty coverage section below will not qualify for the warranty benefits.

f) In case of replacement warranty, if identical product is not available at the time of product service, Dreamzee reserves the right to substitute the product with an equal or higher price product or at our option provide a refund.

g) The guarantee is limited to sagging, crumbling and natural disintegration of only the core and not to the cover under normal conditions of domestic use.

h) Warranty valid only if dimensional alternation is done and not if the construction of core is altered.

i) The company's decision on the nature of the defects and applicability on the guarantee well be final.

J) The product features, specifications and warranty terms are subject to change without prior notice.

k) The transportation cost towards replacement has to be borne by the customer. In case of far - flung areas, the cost incurred towards complaint attendance is also to be borne by the customer.

l) Dimensional Tolerance : Length or Width +/-12mm.

m) Disputes regarding warranty if any are subject to the jurisdiction of Delhi.



PLEASE NOTE THAT INITIALLY WHEN YOU USE YOUR MATTRESS, THERE MAY BE A SLIGHT DEPRESSION AS THE MATTRESS CONFORMS TO YOUR BODY SHAPE. THIS IS NORMAL AND IN NO WAY WILL REDUCE THE COMFORT LEVEL.


THE PRODUCT ( ONLY FABRIC ) MAY SLIGHTLY DIFFER FROM WHAT SHOWN IN PICTURE DEPENDING UPON ITS  AVAILABILITY.


IN CASE OF REPLACEMENT, WARRANTY ON THE REPLACED MATTRESS WILL ONLY BE FOR THE BALANCE MONTH OF ORIGINAL WARRANTY OF THE PREVIOUS MATTRESS.




PERIOD OF WARRANTY


MODEL

WARRANTY (YEARS)

BONNELL  SPRING MATTRESS

5

BONNELL SPRING PILLOW TOP MATTRESS

5

POCKET SPRING MATTRESS

5

POCKET SPRING PILLOW TOP MATTRESS

5

ORTHO - CARE MEMORY FOAM MATTRESS

5

ORTHO - BACK MEMORY FOAM MATTRESS

5

ORTHO - FOAM DUAL COMFORT MATTRESS

5

100% NATURAL LATEX MATTRESS

7

100% NATURAL LATEX - PLUS MATTRESS

7