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Warranty Terms


Register for 5 Year Limited Warranty


If you have placed the order with us, you can register for 5 year Limited Warranty.


Click here to submit the details to register for warranty.



Once you submit the details, you will receive the warranty certificate within 72 hours on your email ID.


Please read the warranty terms below.


Warranty is applicable on purchases made from the company only.



Warranty does not include damages resultingfrom improper usage. Please note the following:

 

a) Warranty is limited to sagging of themattress and does not cover fabric damages such as tears, stains, colourfading, bleeding, soil or burns.

b) The actual time required for replacementwill depend on the availability of the product.

c) If one of you pair mattress has sagged,only the sagged mattress will be replaced.

d) Guarantee does not coverdepression of less than 20%.

e) Items and damages not specificallylisted in the warranty coverage section below will not qualify for thewarranty benefits.

f) In case of replacement warranty, ifidentical product is not available at the time of product service, Dreamzeereserves the right to substitute the product with an equal or higher priceproduct or at our option provide a refund.

g) The guarantee is limited tosagging, crumbling and natural disintegration of only the core and not to thecover under normal conditions of domestic use.

h) Warranty valid onlyif dimensional alternation is done and not if the constructionof core is altered.

i) The company's decision on the nature ofthe defects and applicability on the guarantee well be final.

J) The product features, specifications andwarranty terms are subject to change without prior notice.

k) The transportation cost towardsreplacement has to be borne by the customer. In case of far - flung areas, thecost incurred towards complaint attendance is also to be borne by the customer.

l) Dimensional Tolerance : Length or Width +/-12mm.

m) Disputes regarding warranty if any are subject to the jurisdiction of Delhi.



PLEASE NOTE THAT INITIALLY WHEN YOU USE YOUR MATTRESS, THERE MAY BE A SLIGHT DEPRESSION AS THE MATTRESS CONFORMS TO YOUR BODY SHAPE. THIS IS NORMAL AND IN NO WAY WILL REDUCE THE COMFORT LEVEL.


THE PRODUCT ( ONLY FABRIC ) MAY SLIGHTLY DIFFER FROM WHAT SHOWN IN PICTURE DEPENDING UPON ITS  AVAILABILITY.


IN CASE OF REPLACEMENT, WARRANTY ON THE REPLACED MATTRESS WILL ONLY BE FOR THE BALANCE MONTH OF ORIGINAL WARRANTY OF THE PREVIOUS MATTRESS.




PERIOD OF WARRANTY


MODEL

WARRANTY (YEARS)

BONNELL  SPRING MATTRESS

5

BONNELL SPRING PILLOW TOP MATTRESS

5

POCKET SPRING MATTRESS

5

POCKET SPRING PILLOW TOP MATTRESS

5

ORTHOCARE MEMORY FOAM EUROTOP MATTRESS

5

ORTHO - BACK MEMORY FOAM EUROTOP MATTRESS

5

ORTHOFOAM DUAL COMFORT MATTRESS

5

ORTHOPAEDIC MATTRESS

5

NATURAL LATEX MATTRESS

5

NATURAL LATEX  HYBRID FOAM MATTRESS

5

 HYBRID FOAM MATTRESS

COIR COMBINATION MATTRESS

5