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Terms & Conditions

Price

The prices displayed on Dreamzee website are inclusive of all the taxes and GST (Goods and Services Tax). Dreamzee reserves the right to change the prices at its discretion without informing the customer. DREAMZEE (A Unit of E-Megamart) is a profound manufacturer and supplier of Mattress Products. Our offical website link is www.dreamzee.in

Payments

Payments for Dreamzee products are made on the website. We accept all the major bank credit/debit cards. You can also pay through Internet banking, Paytm and UPI Payments. EMI offers are applicable only with the limited banks which have tie ups with our payment gatewaye. All the dreamzee orders are make to order product so we take full payment before taking your product in production.

Product Availability

In case of unavailability of one or more dreamzee products customer will be notified by Email or telephone and will be fully refunded

Warranty Instructions

1. Warranty is limited to sagging of the mattress and does not cover fabric damages such as tears, stains, colour fading, bleeding, soil or burns. The Warranty is limited to sagging, crumbling and natural disintegration of only the core and not to the cover under normal conditions of domestic use.

2. Warranty does not cover depression of less than 20% and the actual time required for replacement will depend on the availability of the product. In case of replacement warranty, if identical product is not available at the time of product service, Dreamzee reserves the right to substitute the product with an equal or higher price product or at our option provide a refund.

3. If one of you pair mattress has sagged, only the sagged mattress will be replaced.

4. Items and damages not specifically listed in the warranty coverage section below will not qualify for the warranty benefits.

5. Warranty valid only if dimensional alternation is done and not if the construction of core is altered.

6. The company's decision on the nature of the defects and applicability on the Warranty well be final.

7. The product features, specifications and warranty terms are subject to change without prior notice.

8. The transportation cost towards replacement has to be borne by the customer. In case of far - flung areas, the cost incurred towards complaint attendance is also to be borne by the customer.

9. Dimensional Tolerance : Length or Width +/-12mm.

10. Disputes regarding warranty if any are subject to the jurisdiction of Delhi.

Important Warranty Information

1. Please note that initially when you use your mattress, there may be a slight depression as the mattress conforms to your body shape. this is normal and in no way will reduce the comfort level.

2. The product ( only fabric ) may slightly differ from what shown in picture depending upon its availability.

3. In case of replacement, warranty on the replaced mattress will only be for the balance month of original warranty of the previous mattress.

Period Of Warranty

Model Warranty (Years)
Dreamzee TAVASYA™ - 7 Zone Ulta Luxury 100% Natural Latex Certified Organic Mattress 12
Dreamzee VILASA™ - Monozone 100% Natural Latex Certified Organic Mattress 10
Dreamzee ELEVATE™ - 100% Natural Latex Plus Memory Foam Hybrid Mattress - Medium Soft Comfort 7
Dreamzee LUSH™ - 100% Natural Latex Plus Pocket Spring Certified Hybrid Luxurious Mattress - Soft Comfort 7
Dreamzee Ortho-Back Memory Foam Mattress - Medium Comfort 5
Dreamzee Ortho-Care Memory Foam Mattress - Soft Comfort 5
Dreamzee Ortho-Rest Dual Comfort Mattress - Hard & Soft 5